Tuesday, 24 February 2009

A Rant and a a Rave

Forgive me for this non craft no picture post.
Its blog as Catharsis. And its very boring but I have to do it.

I am raving (in good way) about Meyer customer services.
They sent me a new kettle today, to replace one that broke quite a while ago. I had no receipt, the guarantee had expired and in exchange for the old kettle and at a cost of £6 postage today I received my new kettle.
It even had a letter enclosed offering to replace my toaster even though that was out of guarantee. (But they'd misunderstood my letter..they'd already done that!)
Its like this.

So MEYER CUSTOMER SERVICE :: FANTASTIC

I am ranting about Morphy Richards customer service.
I have a kettle (Bought to replace the one above under 12 months ago) still under 2 year Guarantee.
Its like this (But black)
I can't find the receipt. Comet can't find the receipt either.
The lid has snapped off. It used to spring up at the press of a button but ceased to do so and eventually snapped off.
Morphy Richards won't do anything for me.

MORPHY RICHARDS CUSTOMER SERVICE :: RUBBISH

It was finding the Morphy Richards box with 'Guaranteed for 2 years' written all over it, that spurred me into trying to get a replacement.
So I thought I'd try with the older broken-switch kettle at the same time.

Now if you've read all that you deserve a reward so in eager anticipation of next Monday here it is.

8 comments:

Hens Teeth said...

Nothing seems to be made to last any longer...

Kayla coo said...

How frustrating!
On our local Midlands today programme they had a feature on a lady in her 90's who still had a fridge that worked from the 1950's!

Wild Somerset Child said...

Mundane post aside, I have discovered your lovely work via Hen's Teeth and will be working backwards through your art and postings. Thankyou. It will be good to make your acquaintance via the blog-world.

Wild Somerset Child said...

Mundane post aside, I have discovered your lovely work via Hen's Teeth and will be working backwards through your art and postings. Thankyou. It will be good to make your acquaintance via the blog-world.

Wild Somerset Child said...

Oops, sorry - I pressed the publish button twice - technology!

Heather said...

They don't make 'em like that any more! I mean Bob and Bing - not the kettles, but I hope you get things sorted out to your satisfaction eventually. Thankyou for the treat.

jude said...

well i am a bit late on this one but i certainly can relate. too bad you can't mend that kettle with a bit of velvet.
of course the little video made e feel better.

Gigibird said...

The problem with buying anything these days is until you buy something and it goes wrong you have no idea what after sales service is like......
Kettles don't seem to last five minutes these days....



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